Analisis Kesesuaian Kriteria Standar Kamar Hotel Bintang 3di SunHotel Madiun Berdasarkan PERMENPAREKRAF No. PM.53/HM.001/MPEK/2013

This research aims to analyze the compliance of Sun Hotel Madiun’sroom standards with the three-star hotel criteria based ontheRegulation of the Minister of Tourism and Creative Economy of theRepublic of Indonesia No. PM.53/HM.001/MPEK/2013. The studyemployed a descriptive qualitative method through field observations, documentation, and comparison with government regulations. Thefindings indicate that most of the room standards at SunHotel Madiun meet both mandatory and non-mandatory criteria, particularly in terms of product, service, and management aspects. However, several shortcomings were identified, including the absenceof special rooms for guests with disabilities, limited availabilityof hair dryers, and restricted in-room communication services. Intermsof management, the organizational structure and SOPs are wellimplemented, but staf foreign language training and CorporateSocial Responsibility (CSR) programs require improvement. Thestudy concludes that Sun Hotel Madiun generally meets the standardsof a three-star hotel, yet continuous improvements are necessarytoenhance service quality, accessibility, and competitiveness inthehospitality industry.